nimble-hollow

Last updated: January 2024

Introduction

nimble-hollow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We operate as a property consultancy based in London, United Kingdom. By using our website or services, you consent to the data practices described in this policy.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

Personal Data

When you enquire about our services or engage us for property consultancy, we may collect personally identifiable information, such as:

Full name
Email address
Property requirements and preferences
Budget information
Communication records between you and our consultants

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage patterns, including:

Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our property consultancy services
To respond to your enquiries and communicate with you
To match your requirements with suitable properties
To improve our website and services
To comply with legal obligations
To protect our rights and interests

Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Where processing is necessary for our legitimate interests, provided these are not overridden by your rights.
Legal Obligation: Where processing is necessary to comply with a legal obligation.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With landlords and letting agents when arranging viewings or negotiations on your behalf (with your consent)
With professional advisors such as solicitors when required for tenancy agreements
With service providers who assist in operating our website and business
When required by law or to protect our legal rights

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For prospective clients who do not proceed with our services, we typically retain enquiry data for 24 months before secure deletion.

Your Rights

Under UK data protection law, you have the following rights:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate personal data.
Right to Erasure: You may request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You may request restriction of processing of your personal data.
Right to Data Portability: You may request transfer of your personal data to another organisation.
Right to Object: You may object to processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. When we transfer personal data outside the UK, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

nimble-hollow
14 Cadogan Place
London SW1X 9PU
United Kingdom

Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.