GDPR Compliance
Our commitment to data protection and your rights
Last updated: January 2024
Our Commitment to GDPR
nimble-hollow is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We recognise the importance of protecting personal data and have implemented measures to ensure your information is handled responsibly and transparently.
Data Controller
nimble-hollow acts as the data controller for personal information collected through our website and in the course of providing our property consultancy services. Our contact details are:
nimble-hollow
14 Cadogan Place
London SW1X 9PU
United Kingdom
Email: [email protected]
Your Rights Under UK GDPR
The UK GDPR provides you with specific rights regarding your personal data. We are committed to respecting and facilitating these rights:
Right to Be Informed
You have the right to be informed about how we collect and use your personal data. This information is provided through this page and our Privacy Policy. We aim to be transparent about our data processing activities.
Right of Access
You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to valid requests within one month of receipt.
Right to Rectification
If you believe personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will address rectification requests promptly.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal data. This right is not absolute and may depend on the legal basis for processing and any legal obligations we have to retain data.
Right to Restrict Processing
You have the right to request restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.
Right to Data Portability
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not use automated decision-making in our services.
Exercising Your Rights
To exercise any of your GDPR rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We aim to respond to all valid requests within one month, although this may be extended by two months for complex requests.
Lawful Bases for Processing
We process personal data under the following lawful bases as defined by UK GDPR:
- Consent (Article 6(1)(a)): Where you have given clear consent for us to process your personal data for specific purposes, such as receiving marketing communications.
- Contract (Article 6(1)(b)): Where processing is necessary for the performance of our consultancy services or to take pre-contractual steps at your request.
- Legal Obligation (Article 6(1)(c)): Where processing is necessary to comply with legal requirements.
- Legitimate Interests (Article 6(1)(f)): Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms.
Data Protection Measures
We have implemented appropriate technical and organisational measures to protect personal data, including:
- Secure storage of electronic records with access controls
- Staff training on data protection principles and practices
- Regular review of data processing activities
- Data minimisation principles in our collection practices
- Secure disposal of personal data when no longer required
Data Breaches
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
International Data Transfers
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements. This may include standard contractual clauses approved by the Information Commissioner.
Data Protection Officer
Given the scale and nature of our operations, we are not required to appoint a Data Protection Officer under UK GDPR. However, we take data protection seriously and have designated responsibility for data protection compliance within our organisation.
Complaints
If you are dissatisfied with how we have handled your personal data or any request you have made, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Updates to This Information
We may update this GDPR compliance information from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.